Refund and Cancellation Policy

This policy explains how cancellations, changes and refunds are handled for nursery-related services and family support arrangements.

Last updated: August 21, 2026

1. Before payment

Please contact us before making payment if you are unsure about suitability, service scope, timing or availability. We aim to confirm key details clearly before payment is requested.

2. Cancellations by families

If you need to cancel or change an appointment, booking discussion or paid service, contact us as soon as possible at info@lullabysea.uk. Refund eligibility depends on the service type, notice given, work already completed and any non-recoverable costs.

3. Refunds

Where a refund is approved, it is normally returned to the original payment method. Bank and card processing times vary and are outside our control. Stripe card refunds may take several business days to appear.

4. Non-refundable items

Fees may be non-refundable where a confirmed session, consultation, administrative review, settling-in arrangement or agreed preparation work has already started or been delivered, unless otherwise required by law.

5. Cancellations by us

If we must cancel a confirmed service because of availability, safety, staffing, safeguarding or operational reasons, we will contact you and discuss a reschedule or refund where appropriate.

6. How to request a refund

Email info@lullabysea.uk with your name, contact details, payment reference, service/date and reason for the request.